Delivery policy

Delivery

Once an item has been added to the cart and confirmed with payment, it can be  delivered from one of our stores to the customer’s address. The delivery fare shall be allocated according to the geographical distance between the two parties. 

After confirming the transaction, this charge will be displayed during checkout. 

Download the app or create an account to enjoy safe and easy payments modes,  safely automated via mobile money, credit and debit cards and cash on delivery. 

Unfortunately, you won’t be able to change the delivery address of an order placed  as our availability is based on local routes. 

We promptly enable order tracking thus you are informed once the delivery is on  its way. Make sure you’ve opted in to receive texts and emails, to be notified when  the order has arrived. 

However, unforeseen operational issues may sometimes cause drivers to get held  up on the route. If this happens, your driver will do their best to let you know that  they are running late.